Skip to main content



Module 18 will provide you with the basics for successful communication in a multicultural team and for a stroke unit team, as well as for dealing with patients and other people. 

After completing this module you will be familiar with:

  • the cultural differences between members of different cultures, at work and between two people
  • models of communication and human interpretations
  • competences at work, including conflict management
  • communication as a care provider (exercises, examples)
  • the method of active listening with practical exercises and examples from the daily care routine
  • giving presentations at work

There is no test for module 18 so once you have read the module PDF please move on to module 19.