EMS Angels Awards

Award winners

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Award Status

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Quarter	Country	Hospital	Award Status
2023 Q1	Spain	061 ARAGÓN	Diamond
2023 Q1	Spain	UME 5.1 Y H 5.1 ESEX 112 CÁCERES	Diamond
2022 Q1	Spain	UME 5.1 Y H 5.1 ESEX 112 CÁCERES	Diamond
2023 Q3	Italy	CENTRALE OPERATIVA 118 ASL AVELLINO	Diamond
2023 Q2	Italy	CENTRALE OPERATIVA 118 ASL AVELLINO	Platinum
2023 Q1	Italy	CENTRALE OPERATIVA 118 EMILIA EST BOLOGNA	Diamond
2022 Q4	Italy	CENTRALE OPERATIVA 118 EMILIA EST BOLOGNA	Platinum
2022 Q3	Italy	CENTRALE OPERATIVA 118 EMILIA EST BOLOGNA	Gold
2022 Q2	Italy	CENTRALE OPERATIVA 118 EMILIA EST BOLOGNA	Diamond
2022 Q1	Italy	CENTRALE OPERATIVA 118 EMILIA EST BOLOGNA	Diamond
2021 Q4	Italy	CENTRALE OPERATIVA 118 EMILIA EST BOLOGNA	Platinum
2022 Q2	Italy	CENTRALE OPERATIVA 118 FIRENZE-PRATO - USL TOSCANA CENTRO	Gold
2022 Q1	Italy	CENTRALE OPERATIVA 118 FIRENZE-PRATO - USL TOSCANA CENTRO	Platinum
2021 Q4	Italy	CENTRALE OPERATIVA 118 FIRENZE-PRATO - USL TOSCANA CENTRO	Platinum
2022 Q2	Italy	CENTRALE OPERATIVA 118 LECCE - ASL LECCE	Platinum
2021 Q4	Italy	CENTRALE OPERATIVA 118 LECCE - ASL LECCE	Platinum
2021 Q2	Italy	CENTRALE OPERATIVA 118 LECCE - ASL LECCE	Diamond
2023 Q2	Italy	CENTRALE OPERATIVA 118 NOVARA	Diamond
2022 Q4	Italy	CENTRALE OPERATIVA 118 NOVARA	Diamond
2022 Q2	Italy	CENTRALE OPERATIVA 118 NOVARA	Platinum
2023 Q2	Italy	CENTRALE OPERATIVA 118 PISTOIA-EMPOLI - USL TOSCANA CENTRO	Platinum
2023 Q1	Italy	CENTRALE OPERATIVA 118 PISTOIA-EMPOLI - USL TOSCANA CENTRO	Diamond
2022 Q4	Italy	CENTRALE OPERATIVA 118 PISTOIA-EMPOLI - USL TOSCANA CENTRO	Platinum
2023 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 CÁDIZ	Diamond
2022 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 CÁDIZ	Gold
2023 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 CÓRDOBA	Diamond
2022 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 CÓRDOBA	Diamond
2021 Q3	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 CÓRDOBA	Diamond
2023 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 GRANADA	Platinum
2023 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 HUELVA	Platinum
2022 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 HUELVA	Gold
2023 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 JAÉN-ALMERÍA	Platinum
2022 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 JAÉN-ALMERÍA	Platinum
2023 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 MÁLAGA	Platinum
2022 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 MÁLAGA	Diamond
2023 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 SEVILLA	Diamond
2022 Q1	Spain	CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 SEVILLA	Platinum
2023 Q2	Ukraine	COMMUNAL ENTERPRISE "VOLYN REGIONAL CENTER OF EMERGENCY MEDICAL AID AND DISASTER MEDICINE" OF THE VOLYN REGIONAL COUNCIL	Diamond
2023 Q1	Ukraine	COMMUNAL ENTERPRISE "VOLYN REGIONAL CENTER OF EMERGENCY MEDICAL AID AND DISASTER MEDICINE" OF THE VOLYN REGIONAL COUNCIL	Platinum
2022 Q4	Ukraine	COMMUNAL ENTERPRISE "VOLYN REGIONAL CENTER OF EMERGENCY MEDICAL AID AND DISASTER MEDICINE" OF THE VOLYN REGIONAL COUNCIL	Platinum
2022 Q1	Ukraine	COMMUNAL ENTERPRISE "VOLYN REGIONAL CENTER OF EMERGENCY MEDICAL AID AND DISASTER MEDICINE" OF THE VOLYN REGIONAL COUNCIL	Platinum
2022 Q2	Italy	CENTRALE OPERATIVA 118 EMILIA EST MODENA	Gold
2022 Q1	Italy	CENTRALE OPERATIVA 118 EMILIA EST MODENA	Gold
2023 Q1	Malaysia	EMS (EMERGENCY MEDICAL SERVICES) HOSPITAL TUANKU JA'AFAR	Platinum
2022 Q4	Malaysia	EMS (EMERGENCY MEDICAL SERVICES) HOSPITAL TUANKU JA'AFAR	Platinum
2023 Q2	Italy	ET 118 FERRARA	Diamond
2023 Q1	Spain	FPUS-061 A CORUÑA	Diamond
2023 Q1	Spain	FPUS-061 PONTEVEDRA	Diamond
2023 Q1	Spain	FPUSG-061 OURENSE	Diamond
2022 Q1	Spain	FPUSG-061 OURENSE	Diamond
2022 Q4	Portugal	INEM - DELEGAÇÃO REGIONAL DO CENTRO	Diamond
2022 Q3	Portugal	INEM - DELEGAÇÃO REGIONAL DO CENTRO	Gold
2022 Q2	Portugal	INEM - DELEGAÇÃO REGIONAL DO CENTRO	Platinum
2022 Q1	Portugal	INEM - DELEGAÇÃO REGIONAL DO CENTRO	Diamond
2022 Q4	Portugal	INEM - DELEGAÇÃO REGIONAL DO NORTE	Diamond
2022 Q3	Portugal	INEM - DELEGAÇÃO REGIONAL DO NORTE	Platinum
2022 Q2	Portugal	INEM - DELEGAÇÃO REGIONAL DO NORTE	Platinum
2022 Q1	Portugal	INEM - DELEGAÇÃO REGIONAL DO NORTE	Platinum
2022 Q4	Portugal	INEM - DELEGAÇÃO REGIONAL DO SUL	Platinum
2022 Q3	Portugal	INEM - DELEGAÇÃO REGIONAL DO SUL	Platinum
2022 Q2	Portugal	INEM - DELEGAÇÃO REGIONAL DO SUL	Platinum
2022 Q1	Portugal	INEM - DELEGAÇÃO REGIONAL DO SUL	Platinum
2022 Q4	Portugal	INEM - INSTITUTO NACIONAL DE EMERGÊNCIA MÉDICA	Diamond
2022 Q3	Portugal	INEM - INSTITUTO NACIONAL DE EMERGÊNCIA MÉDICA	Platinum
2022 Q2	Portugal	INEM - INSTITUTO NACIONAL DE EMERGÊNCIA MÉDICA	Platinum
2022 Q1	Portugal	INEM - INSTITUTO NACIONAL DE EMERGÊNCIA MÉDICA	Platinum
2021 Q4	Portugal	INEM - INSTITUTO NACIONAL DE EMERGÊNCIA MÉDICA	Platinum
2023 Q1	Hungary	NATIONAL AMBULANCE SERVICE (CENTRAL HUNGARY REGION)	Diamond
2022 Q2	Hungary	NATIONAL AMBULANCE SERVICE (CENTRAL HUNGARY REGION)	Gold
2022 Q1	Hungary	NATIONAL AMBULANCE SERVICE (CENTRAL HUNGARY REGION)	Gold
2023 Q1	Hungary	NATIONAL AMBULANCE SERVICE (CENTRAL TRANSDANUBIA REGION)	Diamond
2022 Q2	Hungary	NATIONAL AMBULANCE SERVICE (CENTRAL TRANSDANUBIA REGION)	Gold
2023 Q1	Hungary	NATIONAL AMBULANCE SERVICE (NORTHERN GREAT PLAIN REGION)	Diamond
2023 Q1	Hungary	NATIONAL AMBULANCE SERVICE (NORTHERN HUNGARY REGION)	Diamond
2022 Q2	Hungary	NATIONAL AMBULANCE SERVICE (NORTHERN HUNGARY REGION)	Gold
2023 Q1	Hungary	NATIONAL AMBULANCE SERVICE (SOUTHERN GREAT PLAIN REGION)	Diamond
2022 Q2	Hungary	NATIONAL AMBULANCE SERVICE (SOUTHERN GREAT PLAIN REGION)	Diamond
2022 Q1	Hungary	NATIONAL AMBULANCE SERVICE (SOUTHERN GREAT PLAIN REGION)	Platinum
2023 Q1	Hungary	NATIONAL AMBULANCE SERVICE (SOUTHERN TRANSDANUBIA REGION)	Diamond
2022 Q2	Hungary	NATIONAL AMBULANCE SERVICE (SOUTHERN TRANSDANUBIA REGION)	Gold
2023 Q1	Hungary	NATIONAL AMBULANCE SERVICE (WESTERN TRANSDANUBIA REGION)	Diamond
2022 Q2	Hungary	NATIONAL AMBULANCE SERVICE (WESTERN TRANSDANUBIA REGION)	Gold
2023 Q2	Poland	POGOTOWIE RATUNKOWE W WAŁBRZYCHU	Platinum
2023 Q1	Poland	POGOTOWIE RATUNKOWE W WAŁBRZYCHU	Platinum
2022 Q4	Poland	POGOTOWIE RATUNKOWE W WAŁBRZYCHU	Diamond
2022 Q3	Poland	POGOTOWIE RATUNKOWE W WAŁBRZYCHU	Platinum
2023 Q1	Slovakia	RZP, A.S. (EMS)	Diamond
2022 Q4	Slovakia	RZP, A.S. (EMS)	Diamond
2022 Q2	Slovakia	RZP, A.S. (EMS)	Diamond
2023 Q2	Italy	SABES - NAI/EMAR - CENTRALE EMERGENZA PROVINCIALE (ALTO ADIGE)	Platinum
2023 Q1	Spain	SAMU 061 ISLAS BALEARES	Diamond
2023 Q1	Spain	SEM (SISTEMA D’EMERGÈNCIES MÈDIQUES) CATALUÑA	Diamond
2022 Q1	Spain	SEM (SISTEMA D’EMERGÈNCIES MÈDIQUES) CATALUÑA	Diamond
2021 Q3	Spain	SEM (SISTEMA D’EMERGÈNCIES MÈDIQUES) CATALUÑA	Gold
2023 Q2	Romania	SERVICIUL DE AMBULANȚĂ JUDEȚEAN BIHOR	Platinum
2022 Q2	Romania	SERVICIUL DE AMBULANȚĂ JUDEȚEAN BIHOR	Diamond
2023 Q1	Spain	SUMMA (SERVICIO DE URGENCIAS MÉDICAS DE MADRID) 112	Platinum
2022 Q1	Spain	SUMMA (SERVICIO DE URGENCIAS MÉDICAS DE MADRID) 112	Gold
2021 Q3	Spain	SUMMA (SERVICIO DE URGENCIAS MÉDICAS DE MADRID) 112	Gold
2023 Q1	Spain	SERVICIO EMERGENCIAS SANITARIAS 061 LA RIOJA	Diamond
2022 Q1	Spain	SERVICIO EMERGENCIAS SANITARIAS 061 LA RIOJA	Diamond
2023 Q1	Spain	SERVICIO DE URGENCIAS DE ATENCIÓN PRIMARIA DE LA PROVINCIA DE CÁDIZ	Diamond
2023 Q2	Poland	SZPITAL ŚW. ŁUKASZA W BOLESŁAWCU - ZRM	Diamond
2022 Q4	Poland	SZPITAL ŚW. ŁUKASZA W BOLESŁAWCU - ZRM	Diamond
2022 Q2	Poland	SZPITAL ŚW. ŁUKASZA W BOLESŁAWCU - ZRM	Platinum
2023 Q2	Vietnam	EMS CENTER 115 DA NANG	Gold
2023 Q2	Italy	UOC CENTRALE OPERATIVA 118 SUEM TREVISO	Gold
2023 Q2	Italy	UOC CENTRALE OPERATIVA 118 SUEM ULSS3 MESTRE-VENEZIA	Diamond
2022 Q4	Italy	UOC CENTRALE OPERATIVA 118 SUEM ULSS3 MESTRE-VENEZIA	Diamond
2022 Q2	Italy	UOC CENTRALE OPERATIVA 118 SUEM ULSS3 MESTRE-VENEZIA	Gold
2023 Q1	Spain	URGENCIAS SANITARIAS 061 GALICIA	Diamond
2022 Q2	Spain	URGENCIAS SANITARIAS 061 GALICIA	Diamond
2021 Q3	Spain	URGENCIAS SANITARIAS 061 GALICIA	Diamond
2022 Q2	Poland	WOJEWODZKA STACJA RATOWNICTWA MEDYCZNEGO W ŁODZI	Platinum
2022 Q2	Poland	WOJEWÓDZKA STACJA POGOTOWIA RATUNKOWEGO W PRZEMYŚLU SPZOZ	Diamond
2023 Q1	Poland	WOJEWÓDZKA STACJA POGOTOWIA RATUNKOWEGO W RZESZOWIE	Diamond
2022 Q3	Poland	WOJEWÓDZKA STACJA POGOTOWIA RATUNKOWEGO W RZESZOWIE	Platinum
2023 Q2	Ukraine	ZHYTOMYR REGIONAL CENTER COUNCIL'S COMMUNAL NON-PROFIT ENTERPRISE "EMERGENCY AND CATASTROPHE MEDICAL ASSISTANCE CENTER"	Platinum
2023 Q1	Ukraine	ZHYTOMYR REGIONAL CENTER COUNCIL'S COMMUNAL NON-PROFIT ENTERPRISE "EMERGENCY AND CATASTROPHE MEDICAL ASSISTANCE CENTER"	Gold
2022 Q4	Ukraine	ZHYTOMYR REGIONAL CENTER COUNCIL'S COMMUNAL NON-PROFIT ENTERPRISE "EMERGENCY AND CATASTROPHE MEDICAL ASSISTANCE CENTER"	Diamond
2022 Q1	Ukraine	ZHYTOMYR REGIONAL CENTER COUNCIL'S COMMUNAL NON-PROFIT ENTERPRISE "EMERGENCY AND CATASTROPHE MEDICAL ASSISTANCE CENTER"	Gold
2023 Q1	Czech Republic	ZZS JIHOMORAVSKÉHO KRAJE	Diamond
2022 Q2	Czech Republic	ZZS JIHOMORAVSKÉHO KRAJE	Diamond
2021 Q3	Czech Republic	ZZS JIHOMORAVSKÉHO KRAJE	Diamond
2023 Q2	Czech Republic	ZZS JIHOČESKÉHO KRAJE	Diamond
2022 Q4	Czech Republic	ZZS JIHOČESKÉHO KRAJE	Platinum
2022 Q3	Czech Republic	ZZS JIHOČESKÉHO KRAJE	Platinum
2022 Q2	Czech Republic	ZZS JIHOČESKÉHO KRAJE	Platinum
2023 Q2	Czech Republic	ZZS KARLOVARSKÉHO KRAJE	Diamond
2023 Q1	Czech Republic	ZZS KARLOVARSKÉHO KRAJE	Diamond
2023 Q2	Czech Republic	ZZS KRAJE VYSOČINA	Diamond
2023 Q1	Czech Republic	ZZS KRAJE VYSOČINA	Platinum
2022 Q4	Czech Republic	ZZS KRAJE VYSOČINA	Diamond
2023 Q2	Czech Republic	ZZS MORAVSKOSLEZSKÉHO KRAJE	Diamond
2023 Q1	Czech Republic	ZZS MORAVSKOSLEZSKÉHO KRAJE	Diamond
2022 Q2	Czech Republic	ZZS MORAVSKOSLEZSKÉHO KRAJE	Diamond
2021 Q3	Czech Republic	ZZS MORAVSKOSLEZSKÉHO KRAJE	Diamond
2023 Q1	Czech Republic	ZZS PARDUBICKÉHO KRAJE	Diamond
2022 Q4	Czech Republic	ZZS PARDUBICKÉHO KRAJE	Diamond
2022 Q2	Czech Republic	ZZS PARDUBICKÉHO KRAJE	Platinum
2021 Q3	Czech Republic	ZZS PARDUBICKÉHO KRAJE	Platinum
2023 Q3	Czech Republic	ZZS PLZEŇSKÉHO KRAJE	Diamond
2023 Q1	Czech Republic	ZZS ZLÍNSKÉHO KRAJE	Diamond
2022 Q2	Czech Republic	ZZS ZLÍNSKÉHO KRAJE	Diamond
2023 Q1	Czech Republic	ZZS ÚSTECKÉHO KRAJE	Diamond
2022 Q2	Czech Republic	ZZS ÚSTECKÉHO KRAJE	Diamond
2023 Q2	Slovakia	ZAMED (EMS)	Diamond
2023 Q1	Slovakia	ZAMED (EMS)	Diamond
2022 Q4	Slovakia	ZAMED (EMS)	Diamond
2022 Q3	Slovakia	ZAMED (EMS)	Diamond
2022 Q2	Slovakia	ZAMED (EMS)	Platinum
2021 Q4	Slovakia	ZAMED (EMS)	Platinum
2021 Q3	Slovakia	ZAMED (EMS)	Platinum
2023 Q1	Slovakia	ZÁCHRANNÁ SLUŽBA KOŠICE - REGIÓN POPRAD A MARTIN	Platinum
2023 Q1	Slovakia	ZÁCHRANNÁ SLUŽBA KOŠICE - REGIÓN TREBIŠOV A MICHALOVCE	Diamond
2022 Q2	Slovakia	ZÁCHRANNÁ SLUŽBA KOŠICE - REGIÓN TREBIŠOV A MICHALOVCE	Diamond
2023 Q2	Slovakia	ZÁCHRANNÁ ZDRAVOTNÁ SLUŽBA BRATISLAVA (EMS)	Platinum
2023 Q2	Ukraine	СOMMUNAL NONCOMMERCIAL ENTERPRISE OF KHARKIV REGIONAL COUNCIL "EMERGENCY MEDICAL CARE AND DISASTER MEDICINE CENTER"	Diamond
2023 Q1	Ukraine	СOMMUNAL NONCOMMERCIAL ENTERPRISE OF KHARKIV REGIONAL COUNCIL "EMERGENCY MEDICAL CARE AND DISASTER MEDICINE CENTER"	Platinum
2022 Q4	Ukraine	СOMMUNAL NONCOMMERCIAL ENTERPRISE OF KHARKIV REGIONAL COUNCIL "EMERGENCY MEDICAL CARE AND DISASTER MEDICINE CENTER"	Platinum
2021 Q4	Ukraine	СOMMUNAL NONCOMMERCIAL ENTERPRISE OF KHARKIV REGIONAL COUNCIL "EMERGENCY MEDICAL CARE AND DISASTER MEDICINE CENTER"	Gold

Criteria

The awards criteria are based on international guidelines and the experience of our international EMS Steering Committee. To qualify for an award, EMS services must:

Have a formal Stroke Protocol in place
Offer an established annual Stroke Educational/refresher program
Make use of specific stroke scales in the management of their stroke patients
Submit data for at least 30 consecutive stroke patients managed by their service during the previous quarter

	Gold Status	Platinum Status	Diamond Status
Award level criteria	Registration criteria met	Registration criteria met	Registration criteria met
Median time on scene (Minutes)	31-35 min	25-30 min	<25 min
% Prenotification to hospital	85%	90%	95%
% of patients delivered to stroke ready hospitals	85%	90%	95%
% of patients where medication details are reported	85%	90%	95%
% patients where time last known normal is reported	85%	90%	95%

The process in detail

Once the EMS Service has met the criteria they can begin to follow a simple and fair process to join the awards program. If any of the inclusion criteria is not met by the EMS Services, they can contact their local Angels to assist to put in place.

Their first task is to register with the RES-Q Registry. This helps ensure that all participants are benchmarked against the same criteria.

Data

The EMS Angels Awards spreadsheet is provided to local EMS companies or services. This will be used to standardise the data and to ensure that patient level data is not shared outside of the organisation.

Reports

The EMS Service creates a standardised report that extracts the relevant data from their existing systems. At the end of each quarter they can then export the bulk data from their systems using this report and simply paste the data into the EMS Awards Spreadsheet.

30 Patients

In order to qualify for an award, the data should cover at least 30 consecutive stroke patients in any one quarter.

Awards

The spreadsheet then automatically calculates the Regional EMS Service's award status according to the ESO Angels Award Criteria. It also provides some important visualisations which can be used by EMS services to easily identify areas for improvement.

Secure

To ensure data security and patient anonymity, only the cumulative data from the EMS Service - as calculated by the EMS Awards Spreadsheet - is captured on the RES-Q platform. RES-Q will use this cumulative data to start the awards approval process and to create dashboards for national and international benchmarking.