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Module 19 looks at the important role of quality management in the health care sector.

After completing this module you will be able to:

  • describe the PDCA model, the TQM approach and the principles of continuous quality improvement.
  • undertake quality management projects using the PDCA-Cycle.
  • know how to measure quality using evidence-based quality indicators.
  • explain important concepts such as standards of care, checklists, benchmarking and risk management.
  • understand the important role of dedicated units and the role of nursing leadership

Once you have read Module 19: Quality Management, please complete the multiple choice test.

Upon correctly answering 5 out of 6 questions you will be able to move on to Module 20: Process Management.