Skip to main content

Quality Management

Loading...

Module 19 looks at the important role of quality management in the health care sector.

After completing this module you will be able to:

  • describe the PDCA model, the TQM approach and the principles of continuous quality improvement.
  • undertake quality management projects using the PDCA-Cycle.
  • know how to measure quality using evidence-based quality indicators.
  • explain important concepts such as standards of care, checklists, benchmarking and risk management.
  • understand the important role of dedicated units and the role of nursing leadership

Once you have read Module 19: Quality Management, please complete the multiple choice test.

Upon correctly answering 5 out of 6 questions you will be able to move on to Module 20: Process Management.