EMS Angels awards

The EMS Angels Awards promote quality monitoring as a means to standardize and optimize prehospital stroke care by helping EMS companies identify and target areas for improvement. The awards provide an opportunity to recognize the best-performing providers of prehospital stroke care, and create an international EMS stroke community.

More information

User Guide to RES-Q

Awards spreadsheet 

EMS Angels logo

Award winners

Click on a column heading to sort the awards

Country EMS
Q1
2025
Q4
2024
Q3
2024
Q2
2024
Q1
2024
Q4
2023
Q3
2023
Q2
2023
Spain EMERGENCIAS 061 CANTABRIA
Spain 061 ARAGÓN
Spain UME 5.1 Y H 5.1 ESEX 112 CÁCERES
United Arab Emirates DIAMOND
Argentina ACUDIR EMERGENCIAS MÉDICAS
Vietnam AN GIANG EMS VOLUNTEER 1
Italy AREUS - CENTRALE OPERATIVA 118 SUD SARDEGNA
Uruguay DRRUBENMARTINEZ@GMAIL.COM
Poland BIELSKIE POGOTOWIE RATUNKOWE UL. EMILII PLATER 14
Italy CENTRALE OPERATIVA 118 ASL 1 IMPERIESE
Italy CENTRALE OPERATIVA 118 ASL AVELLINO
Italy CENTRALE OPERATIVA 118 AST ANCONA
Italy CENTRALE OPERATIVA 118 AVTNO BASSA TOSCANA
Italy CENTRALE OPERATIVA 118 CUNEO
Italy CENTRALE OPERATIVA 118 EMILIA EST BOLOGNA
Italy CENTRALE OPERATIVA 118 EMILIA EST MODENA
Italy CENTRALE OPERATIVA 118 EMILIA OVEST PARMA
Italy CENTRALE OPERATIVA 118 FIRENZE-PRATO - USL TOSCANA CENTRO
Italy CENTRALE OPERATIVA 118 LA SPEZIA
Italy CENTRALE OPERATIVA 118 LANCIANO-CHIETI-VASTO
Italy CENTRALE OPERATIVA 118 LECCE - ASL LECCE
Italy CENTRALE OPERATIVA 118 NOVARA
Italy CENTRALE OPERATIVA 118 PISTOIA-EMPOLI - USL TOSCANA CENTRO
Italy CENTRALE OPERATIVA 118 SAVONA
Italy CENTRALE OPERATIVA 118 SIENA-GROSSETO
Italy CENTRALE OPERATIVA 118 SUEM ROVIGO
Italy CENTRALE OPERATIVA SUEM 118 PADOVA
Mexico CENTRO REGULADOR DE URGENCIAS MÉDICAS DE AGUASCALIENTES
Colombia CENTRO REGULADOR DE URGENCIAS Y EMERGENCIAS CRUE CALI
Colombia CRUEMT
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 ALMERÍA
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 CÁDIZ
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 CÓRDOBA
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 GRANADA
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 HUELVA
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 MÁLAGA
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 SEVILLA
Kazakhstan CITY AMBULANCE STATION OF ASTANA CITY
Italy CO 118 PICENO SOCCORSO
Italy CO 118 TRENTINO EMERGENZA
Ukraine COMMUNAL ENTERPRISE "VOLYN REGIONAL CENTER OF EMERGENCY MEDICAL AID AND DISASTER MEDICINE" OF THE VOLYN REGIONAL COUNCIL
Ukraine COUNCIL EMERGENCY AND MEDICAL CATASTROPHE CENTER OF THE KYIV REGION
Argentina DIRECCIÓN NACIONAL DE EMERGENCIAS SANITARIAS
Uruguay EMERGENCIA UNO
Spain EMERGENCIAS SANITARIAS DE CASTILLA Y LEÓN
Vietnam EMS CENTER 115 DA NANG
Vietnam EMS 115 HCM
South Africa ER24 DURBAN
Italy ET 118 FERRARA
Spain FPUS-061 A CORUÑA
Spain FUNDACIÓN PÚBLICA URXENCIAS SANITARIAS DE GALICIA - 061 LUGO
Spain FPUSG-061 OURENSE
Spain FPUS-061 PONTEVEDRA
Spain GUETS 112 CASTILLA-LA MANCHA
South Africa HATZOLAH EMS
Hong Kong SAR China HONG KONG FIRE SERVICES DEPARTMENT
Portugal INEM - DELEGAÇÃO REGIONAL DO ALGARVE
Portugal INEM - DELEGAÇÃO REGIONAL DO CENTRO
Portugal INEM - DELEGAÇÃO REGIONAL DO NORTE
Portugal INEM - DELEGAÇÃO REGIONAL LISBOA, VALE DO TEJO E ALENTEJO
South Africa IPSS MEDICAL RESCUE
Ukraine KYIV EMERGENCY MEDICINE CENTER
Argentina MÁS VIDA (EMERGENCIAS)
Ecuador MINISTERIO DE SALUD PÚBLICA - ATENCIÓN PREHOSPITALARIA - CZ 3
Ecuador MINISTERIO DE SALUD PÚBLICA - ATENCIÓN PREHOSPITALARIA - CZ9-CZ2 PICHINCHA RURAL
Hungary NATIONAL AMBULANCE SERVICE (CENTRAL HUNGARY REGION)
Hungary NATIONAL AMBULANCE SERVICE (CENTRAL TRANSDANUBIA REGION)
Hungary NATIONAL AMBULANCE SERVICE (NORTHERN GREAT PLAIN REGION)
Hungary NATIONAL AMBULANCE SERVICE (NORTHERN HUNGARY REGION)
Hungary NATIONAL AMBULANCE SERVICE (SOUTHERN GREAT PLAIN REGION)
Hungary NATIONAL AMBULANCE SERVICE (SOUTHERN TRANSDANUBIA REGION)
Hungary NATIONAL AMBULANCE SERVICE (WESTERN TRANSDANUBIA REGION)
South Africa NETCARE 911 GAUTENG CENTRAL
South Africa NETCARE 911 KWAZULU NATAL
South Africa NETCARE 911 WESTERN CAPE
Malaysia EMS (EMERGENCY MEDICAL SERVICES) HOSPITAL TUANKU JA'AFAR
Poland PODHALAŃSKI SZPITAL SPECJALISTYCZNY ZRM
Poland POGOTOWIE RATUNKOWE W LEGNICY
Poland POGOTOWIE RATUNKOWE W WAŁBRZYCHU
Poland POWIATOWA STACJA RATOWNICTWA MEDYCZNEGO W BŁONIU
Slovakia RZP, A.S. (EMS)
Italy SABES - NAI/EMAR - CENTRALE EMERGENZA PROVINCIALE (ALTO ADIGE)
Argentina SAME 107 JUJUY
Argentina SAMEC
Brazil SAMU ARAÇATUBA
Brazil SAMU CEARÁ BASE POLO QUIXERAMOBIM
Chile SAMU CORDILLERA ÑUBLE
Brazil SAMU CURITIBA - PR
Brazil SAMU GRAVATAI - RS
Brazil SAMU III MACRORREGIÃO DE SAÚDE DE PERNAMBUCO - PE
Brazil SAMU ISCMV - ES
Brazil SAMU JOINVILLE - SC
Brazil SAMU MANAUS
Brazil SAMU METROPOLITANA II - BASE NITERÓI
Brazil SAMU PICOS E REGIÃO
Brazil SAMU REGIONAL TRÊS COLINAS - SP
Chile SAMU RELONCAVÍ
Brazil SAMU RIBEIRÃO PRETO
Brazil SAMU SAPUCAIA DO SUL - RS
Brazil SAMU SUMARÉ
Chile SAMU TARAPACA
Brazil SAMU VOTUPORANGA
Spain SAMU 061 ISLAS BALEARES
Brazil SAMU-SERVIÇO DE ATENDIMENTO MÓVEL- SANTO ANDRÉ
Argentina SEC - SERVICIO DE EMERGENCIAS COORDINADO
Argentina SEMPRO-SAN LUIS
Spain SERVICIO EMERGENCIAS SANITARIAS 061 LA RIOJA
Spain SERVICIO DE EMERGENCIAS SANITARIAS DE LA COMUNIDAD VALENCIANA (SESCV)
Romania SERVICIUL DE AMBULANȚĂ JUDEȚEAN BIHOR
Romania SERVICIUL DE AMBULANTA JUDETEAN VASLUI
Romania SERVICIUL JUDETEAN DE AMBULANTA IASI
Romania SERVICIUL JUDETEAN DE AMBULANTA NEAMT
Indonesia SILOAM AMBULANCE CALL CENTER
Spain SISTEMA D’EMERGÈNCIES MÈDIQUES CATALUNYA
Italy SOREU DELLA PIANURA
Italy SOREU METROPOLITANA
Poland STACJA POGOTOWIA RATUNKOWEGO PRZY SZPITALU POWIATOWYM IM. JANA PAWŁA II W BARTOSZYCACH
Italy SUES 118 CT-SR-RG
Mexico SUMA / CRUM PUEBLA
Spain SUMMA (SERVICIO DE URGENCIAS MÉDICAS DE MADRID) 112
Poland SZPITAL POWIATOWY W ZAKOPANEM ZRM
Poland SZPITAL ŚW. ŁUKASZA W BOLESŁAWCU - ZRM
Colombia TRASLADOS SECUNDARIOS SUBRED NORTE
Italy UOC CENTRALE OPERATIVA 118 SUEM TREVISO
Italy UOC CENTRALE OPERATIVA 118 SUEM ULSS3 MESTRE-VENEZIA
Poland WOJEWÓDZKA STACJA POGOTOWIA RATUNKOWEGO W OLSZTYNIE
Poland WOJEWÓDZKA STACJA POGOTOWIA RATUNKOWEGO W PRZEMYŚLU SPZOZ
Poland WOJEWÓDZKA STACJA POGOTOWIA RATUNKOWEGO W RZESZOWIE
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - KOŠICE MĚSTO
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - KOŠICE OKOLIE
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - REGIÓN POPRAD A MARTIN
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - REGIÓN PREŠOV A VRANOV
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - REGIÓN TREBIŠOV A MICHALOVCE
Slovakia ZÁCHRANNÁ ZDRAVOTNÁ SLUŽBA BRATISLAVA (EMS)
Slovakia ZAMED (EMS)
Poland ZOZ SUCHA BESKIDZKA - ZRM
Czech Republic ZZS JIHOMORAVSKÉHO KRAJE
Czech Republic ZZS JIHOČESKÉHO KRAJE
Czech Republic ZZS KARLOVARSKÉHO KRAJE
Czech Republic ZZS KRAJE VYSOČINA
Czech Republic ZZS KRÁLOVÉHRADECKÉHO KRAJE
Czech Republic ZZS MORAVSKOSLEZSKÉHO KRAJE
Czech Republic ZZS OLOMOUCKÉHO KRAJE
Czech Republic ZZS PARDUBICKÉHO KRAJE
Czech Republic ZZS PLZEŇSKÉHO KRAJE
Czech Republic ZZS ÚSTECKÉHO KRAJE
Czech Republic ZZS ZLÍNSKÉHO KRAJE
Ukraine КНП "ОКЦЕМД ТА МК ІВАНО-ФРАНКІВСЬКОЇ ОБЛАСНОЇ РАДИ". М. ІВАНО-ФРАНКІВСЬК ВУЛ. СОФІЇВКА
Ukraine КНП ХОР "ЦЕМД ТА МК"
Ukraine КОМУНАЛЬНЕ НЕКОМЕРЦІЙНЕ ПІДПРИЄМСТВО ЛЬВІВСЬКОЇ ОБЛАСНОЇ РАДИ ЛЬВІВСЬКИЙ ОБЛАСНИЙ ЦЕНТР ЕКСТРЕНОЇ МЕДИЧНОЇ ДОПОМОГИ ТА МЕДИЦИНИ КАТАСТРОФ
Ukraine ХМЕЛЬНИЦЬКИЙ ОБЛАСНИЙ ЦЕНТР ЕКСТРЕНОЇ МЕДИЧНОЇ ДОПОМОГИ ТА МЕДИЦИНИ КАТАСТРОФ

Awards and participation criteria

 

The awards criteria are based on international guidelines and the experience of our international EMS Steering Committee. To participate in the awards programme, EMS services must:

  • Have a formal stroke protocol in place
  • Offer an established annual stroke educational/refresher program
  • Make use of specific stroke scales in the management of their stroke patients
  • Collect data for at least 30 stroke patients managed by their service during the relevant quarter
     

The level of award allocated to an EMS service is based on their performance versus the following criteria:

 Gold
Status
Platinum
Status
Diamond
Status
Award level criteriaRegistration
criteria met
Registration
criteria met
Registration
criteria met
Median time on scene (Minutes)31-35 min25-30 min<25 min
Percentage of cases where the hospital was prenotified85%90%95%
Percentage of patients delivered to stroke-ready hospitals85%90%95%
Percentage of patients where medications details were reported85%90%95%
Percentage of patients where time last known normal was reported85%90%95%

How to participate in the EMS Angels Awards

1. Check that your service meets the participation criteria. Note that the minimum requirement for participating in the awards is at least 30 consecutive patients.

2. Register your EMS organization and branch in RES-Q.
RES-Q is one of the world’s largest quality registries for stroke and as a partner of our awards programmes provides a third-party platform for evaluating performance and assigning awards status. RES-Q officially serves as an evaluation portal for EMS Angels Awards from Q2 2024.

User Guide to RES-Q (only available in English)

3. Collect raw data from the relevant quarter for the metrics corresponding to the EMS Angels Awards criteria. The data can be collected in or copied into the awards spreadsheet ,provided by the Angels Initiative, or in your own system or spreadsheet provided the columns appear in the sequence specified by RES-Q. 

4. Log in to RES-Q with your credentials. Under the data collection tab, simply copy (control C) and paste (control V) the list of stroke-ready hospitals in your territory. We recommend that you align with your Angels consultant to identify stroke-ready hospitals or consult your local stroke society. Do ensure that the hospital names in the stroke-ready hospitals list are exactly the same as those uploaded for the case-by-case data. Next, copy and paste the raw case-by-case data from your system or the spreadsheet into the RES-Q form.

User Guide to RES-Q (only available in English)

5. Once you click “Calculate” RES-Q will automatically calculate a preliminary evaluation of your performance against the awards criteria, which will be visible on your dashboard along with visualisations to help identify areas for improvement

6. When you click “Submit for Award evaluation”, your data will be considered for an EMS Angels Award. The EMS country coordinator will then review the data and approve (or if necessary, adjust) within the  defined timeline. 

7. Awards are calculated quarterly. The deadlines for data submission, approval and announcement of the awards are available to view on the RES-Q website: 

Go to RES-Q

8. Winners are notified via email and will receive their EMS Angels Awards certificates at local ceremonies wherever possible.

9. Winners receive PR materials that enable them to publicize their achievement and receive recognition from their communities.

 

Download resources

Have you won an award? Download a suite of materials to promote your hospital in social media and PR activities.

EMS Gold

EMS Gold Award Press Pack

Download
EMS Platinum

EMS Platinum Award Press Pack

Download
EMS Diamond

EMS Diamond Award Press Pack

Download

Community stories

Thought-provoking perspectives and inspiring stroke care stories from around the world.


South Africa

Community Spirit

“If your patient is also your neighbour, your uncle, or the local hero, you simply cannot be anything other than the best.” This is the attitude that has put IPSS Medical Rescue on the north coast of KwaZulu-Natal on course for an EMS Angels diamond award.
South Africa

Moments Away | The Hatzolah Story

It’s official. A community and faith based medical rescue service with a small footprint and mostly staffed with volunteers has just won South Africa’s first EMS Angels Diamond Award.
Hungary

Seven Diamonds For Hungary

The stories of two rescue volunteers, 100 years apart, provide clues to the beginning and the future of prehospital care in Hungary, whose national ambulance service has swept the board in the 2023 EMS Angels Awards.
Poland

PRENOTIFICATION | A Solution That Sticks

When the EMS service in Poland’s Podkarpackie province needed to reset their approach to stroke, Angels consultant Katarzyna Putyło stayed true to her belief in small things that make a big difference.

Honours wall

The Angels Initiative is proud to honour the winners of the ESO and WSO Angels Awards, the EMS Angels Awards and the Spirit of Excellence Awards.