EMS Angels awards

The EMS Angels Awards promote quality monitoring as a means to standardize and optimize prehospital stroke care by helping EMS companies identify and target areas for improvement. The awards provide an opportunity to recognize the best-performing providers of prehospital stroke care, and create an international EMS stroke community.

More information

User Guide to RES-Q

Awards spreadsheet 

EMS Angels logo

Award winners

Click on a column heading to sort the awards

Country EMS
Q2
2025
Q1
2025
Q4
2024
Q3
2024
Q2
2024
Q1
2024
Q4
2023
Q3
2023
Spain SUBDIRECCIÓN URGENCIAS DE NAVARRA Gold
Spain SEM 061 CANTABRIA Gold Gold
Spain 061 ARAGÓN Diamond Diamond
Spain 112 EXTREMADURA UME 5.1 Y H 5.1 Diamond Platinum
Vietnam 115 HA NOI EMERGENCY CENTER Gold
United Arab Emirates ABU DHABI CIVIL DEFENSE AUTHORITY Diamond
Argentina ACUDIR Diamond
Kazakhstan AKTOBE REGIONAL AMBULANCE AND EMERGENCY CARE STATION Platinum
Vietnam AN GIANG EMS VOLUNTEER 1 Gold
Italy AREUS - CENTRALE OPERATIVA 118 SUD SARDEGNA Platinum Platinum Diamond Platinum
Uruguay ASISTENCIAL EMERGENCIA Platinum
Uruguay ASISTENCIAL MEDICA MALDONADO Platinum
Poland BIELSKIE POGOTOWIE RATUNKOWE Diamond Platinum Platinum
Italy CENTRALE OPERATIVA 118 AG-CL-EN Gold
Italy CENTRALE OPERATIVA 118 ALESSANDRIA Diamond
Italy CENTRALE OPERATIVA 118 ASL 1 IMPERIESE Diamond Gold
Italy CENTRALE OPERATIVA 118 ASL AVELLINO Diamond Gold Diamond Diamond Diamond
Italy CENTRALE OPERATIVA 118 AST ANCONA Diamond Diamond
Italy UOC CENTRALE OPERATIVA 118 NORD ALTA TOSCANA Diamond
Italy CENTRALE OPERATIVA 118 AVTNO BASSA TOSCANA Platinum
Italy CENTRALE OPERATIVA 118 CUNEO Platinum Gold
Italy CENTRALE OPERATIVA 118 EMILIA EST BOLOGNA Diamond Diamond Platinum Diamond Platinum Platinum
Italy CENTRALE OPERATIVA 118 EMILIA EST MODENA Gold Gold
Italy CENTRALE OPERATIVA 118 EMILIA OVEST PARMA Diamond Diamond
Italy CENTRALE OPERATIVA 118 FIRENZE-PRATO Diamond Gold
Italy CENTRALE OPERATIVA 118 LA SPEZIA Gold Diamond
Italy CENTRALE OPERATIVA 118 LANCIANO-CHIETI-VASTO Diamond Diamond
Italy CENTRALE OPERATIVA 118 LECCE ITALY Diamond Platinum
Italy CENTRALE OPERATIVA 118 NORD SARDEGNA Platinum
Italy CENTRALE OPERATIVA 118 NOVARA Diamond Diamond Diamond Diamond Diamond
Italy CENTRALE OPERATIVA 118 PISTOIA-EMPOLI Diamond Diamond Diamond Platinum Diamond Platinum
Italy EMERGENZA SANITARIE TERRITORIALE 118 SAVONA SOCCORSO Diamond Diamond Diamond
Italy CENTRALE OPERATIVA 118 SIENA-GROSSETO Platinum Platinum
Italy CO SUEM 118 AULSS 5 POLESANA Diamond Platinum Platinum Gold
Italy CENTRALE OPERATIVA SUEM 118 PADOVA Diamond Diamond Platinum
Italy COT 118 ASL SALERNO Diamond
Italy CENTRALE OPERATIVA UMBRIA SOCCORSO - EMERGENZA SANITARIA Diamond
Mexico CENTRO REGULADOR DE URGENCIAS MÉDICAS DE AGUASCALIENTES Diamond Gold Diamond
Mexico CENTRO REGULADOR DE URGENCIAS MÉDICAS DE LA CIUDAD DE MEXICO Gold
Colombia CRUE CALI Gold
Colombia CRUEMT Diamond Diamond
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 ALMERÍA Platinum
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 CÁDIZ Diamond Platinum Diamond
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 CÓRDOBA Diamond Diamond Diamond Diamond Diamond
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 GRANADA Platinum Diamond
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 HUELVA Platinum Platinum
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 MÁLAGA Platinum Platinum
Spain CES (CENTRO DE EMERGENCIAS SANITARIAS) 061 SEVILLA Diamond Diamond Platinum
Kazakhstan ESYL ASTANA CITY AMBULANCE STATION Diamond Diamond Diamond
Italy CENTRALE OPERATIVA 118 ASCOLI PICENO Gold Gold
Italy CO 118 TRENTINO EMERGENZA Diamond Gold
Ukraine COUNCIL EMERGENCY AND MEDICAL CATASTROPHE CENTER OF THE KYIV REGION Diamond Platinum
Mexico SAMU CRUM NUEVO LEON Diamond
Argentina DIRECCION DE EMERGENCIAS SANITARIAS-TUCUMAN Diamond
Argentina DIRECCIÓN DE EMERGENCIAS SANITARIAS TUCUMÁN Diamond
United Arab Emirates DUBAI CORPORATION FOR AMBULANCE SERVICES Diamond
Uruguay EMERGENCIA UNO Diamond Diamond
Spain EMERGENCIAS SANITARIAS DE CASTILLA Y LEÓN Diamond Gold
Vietnam EMS CENTER DA NANG Diamond Diamond Diamond Diamond Platinum Platinum
Vietnam EMERGENCY CENTER 115 OF HO CHI MINH CITY Diamond Platinum Gold
Vietnam EMS TEAM - CAN THO STROKE INTERNATIONAL SERVICE HOSPITAL Diamond
South Africa ER24 DURBAN Platinum
Malaysia FIRST AMBULANCE SERVICES – CENTRAL REGION Gold
Spain GUETS 112 CASTILLA LA MANCHA Platinum Gold
South Africa HATZOLAH MEDICAL RESCUE Diamond Diamond Diamond Diamond Platinum
Hong Kong SAR China HONG KONG FIRE SERVICES DEPARTMENT Diamond Diamond
Portugal INEM - DELEGAÇÃO REGIONAL DO ALGARVE Platinum Diamond Diamond
Portugal INEM - DELEGAÇÃO REGIONAL DO CENTRO Platinum Platinum Diamond Diamond Platinum
Portugal INEM - DELEGAÇÃO REGIONAL DO NORTE Platinum Diamond Platinum Diamond Gold Gold
Portugal INEM - DELEGAÇÃO REGIONAL DO SUL Platinum Gold Platinum Platinum Platinum Platinum
South Africa IPSS MEDICAL RESCUE Diamond Diamond Diamond Platinum
Ukraine KYIV EMERGENCY MEDICINE CENTER Diamond Diamond Platinum
Argentina MÁS VIDA Diamond Platinum
Ecuador MINISTERIO DE SALUD PÚBLICA - ATENCIÓN PREHOSPITALARIA - CZ 3 Gold
Ecuador MINISTERIO DE SALUD PÚBLICA - ATENCIÓN PREHOSPITALARIA - CZ 6 Gold
Ecuador MINISTERIO DE SALUD PÚBLICA - ATENCIÓN PREHOSPITALARIA - CZ9-CZ2 PICHINCHA RURAL Platinum Diamond Platinum
Hungary NATIONAL AMBULANCE SERVICE (CENTRAL HUNGARY REGION) Diamond Diamond Diamond
Hungary NATIONAL AMBULANCE SERVICE (CENTRAL TRANSDANUBIA REGION) Diamond Diamond Diamond
Hungary NATIONAL AMBULANCE SERVICE (NORTHERN GREAT PLAIN REGION) Diamond Diamond Diamond
Hungary NATIONAL AMBULANCE SERVICE (NORTHERN HUNGARY REGION) Diamond Diamond Diamond
Hungary NATIONAL AMBULANCE SERVICE (SOUTHERN GREAT PLAIN REGION) Diamond Diamond Diamond
Hungary NATIONAL AMBULANCE SERVICE (SOUTHERN TRANSDANUBIA REGION) Diamond Diamond Diamond
Hungary NATIONAL AMBULANCE SERVICE (WESTERN TRANSDANUBIA REGION) Diamond Diamond Diamond
South Africa NETCARE 911 GAUTENG CENTRAL Platinum Gold Gold
South Africa NETCARE 911 GAUTENG NORTH Diamond
South Africa NETCARE 911 KWAZULU NATAL Platinum Platinum Platinum Gold
South Africa NETCARE 911 WESTERN CAPE Platinum
South Africa NETCARE 911 GAUTENG SOUTH Platinum
Malaysia PHC HOSPITAL TUANKU JA’AFAR & NS Platinum Gold Platinum Diamond
Malaysia PHCS HOSPITAL UMUM SARAWAK Diamond
Poland PODHALAŃSKI SZPITAL SPECJALISTYCZNY W NOWYM TARGU - ZRM Platinum Platinum
Poland POGOTOWIE RATUNKOWE W LEGNICY Platinum Platinum
Poland POGOTOWIE RATUNKOWE W WAŁBRZYCHU Diamond Diamond Platinum
Poland SSPZOZ POWIATOWA STACJA RATOWNICTWA MEDYCZNEGO POWIATU WARSZAWSKIEGO ZACHODNIEGO Diamond Diamond
Poland RATOWNICTWO MEDYCZNE W ŻYWCU SP. Z O.O Platinum
Slovakia RZP, A.S. - TRENČIANSKY A ŽILINSKÝ REGIÓN   Diamond Diamond
Italy SABES - NAI/EMAR - CENTRALE EMERGENZA PROVINCIALE (ALTO ADIGE) Gold Platinum
Argentina SAME 107 JUJUY Platinum
Argentina S.A.M.E.C SALTA Diamond Diamond
Brazil SAMU ARAÇATUBA Diamond Diamond
Brazil SAMU CEARÁ BASE POLO QUIXERAMOBIM Diamond Diamond Diamond
Brazil SAMU CISDESTE - JUIZ DE FORA Gold
Brazil SAMU CONTAGEM - MG Diamond
Chile SAMU CORDILLERA ÑUBLE Diamond Platinum
Brazil SAMU CURITIBA Diamond Diamond Diamond Diamond Diamond
Brazil SAMU - GRAVATAÍ - RS Diamond Diamond Gold
Brazil SAMU SERRA TALHADA Diamond Diamond Diamond
Brazil SAMU - VITÓRIA - ES Platinum Platinum Gold
Brazil SAMU - JOINVILLE - SC Platinum Platinum Diamond
Brazil SAMU MANAUS Diamond Platinum Diamond Gold Gold
Brazil SAMU METROPOLITANA II - BASE NITERÓI Platinum Gold
Brazil SAMU - PICOS Diamond Diamond
Brazil SAMU REGIONAL TRÊS COLINAS - SP Platinum Platinum
Chile SAMU RELONCAVÍ Diamond Platinum Platinum
Brazil SAMU RIBEIRÃO PRETO Diamond Diamond Diamond
Brazil SAMU - SÃO BERNARDO DO CAMPO Platinum
Brazil SAMU SÃO CARLOS - SP Diamond
Brazil SAMU - SAPUCAIA DO SUL - RS Diamond Diamond Diamond Diamond Diamond Diamond
Brazil SAMU SUMARÉ - SP Diamond Diamond
Chile SAMU TALCAHUANO Diamond
Chile SAMU TARAPACÁ Diamond Gold
Brazil SAMU TERESINA Diamond
Brazil SAMU VOTUPORANGA Diamond Diamond
Spain SAMU-061 ISLAS BALEARES Diamond Diamond
Brazil SAMU - SERVIÇO DE ATENDIMENTO MÓVEL - SANTO ANDRÉ Diamond Diamond Gold
Spain SAMUR - PROTECCIÓN CIVIL Platinum
Argentina SERVICIO DE EMERGENCIA COORDINADO MENDOZA Diamond Diamond Platinum
Colombia APH SUBRED SUR OCCIDENTE - BOGOTÁ Diamond
Argentina SEMPRO Diamond Diamond Diamond
Spain SERVICIO DE EMERGENCIAS SANITARIAS 061 LA RIOJA Diamond Diamond Diamond
Spain SERVICIO DE EMERGENCIAS SANITARIAS DE LA COMUNIDAD VALENCIANA (SESCV) Diamond
Romania SERVICIUL DE AMBULANȚĂ JUDEȚEAN VASLUI Gold Platinum
Romania SERVICIUL DE AMBULANȚĂ JUDEȚEAN IAȘI Diamond Diamond Diamond
Romania SERVICIUL DE AMBULANȚĂ JUDEȚEAN NEAMT Diamond Diamond
Indonesia SILOAM AMBULANCE CALL CENTER (SILOAM HOSPITALS LIPPO KARAWACI) Gold
Spain SEM (SISTEMA D'EMERGÈNCIES MÉDIQUES) CATALUÑA Diamond
Italy SORES FVG Diamond
Italy SOREU DELLA PIANURA Platinum Diamond
Italy SOREU DELLE ALPI Platinum
Italy SOREU METROPOLITANA Gold
Malaysia ST. JOHN AMBULANCE OF MALAYSIA, STATE OF PENANG Platinum
Poland STACJA POGOTOWIA RATUNKOWEGO PRZY SZPITALU POWIATOWYM IM. JANA PAWŁA II W BARTOSZYCACH Diamond Platinum
Italy SUES 118 CATANIA RAGUSA SIRACUSA Diamond Platinum
Mexico SUMA / CRUM PUEBLA Gold
Spain SUMMA (SERVICIO DE URGENCIAS MÉDICAS DE MADRID) 112 Gold
Poland SZPITAL POWIATOWY IM. DR TYTUSA CHAŁUBIŃSKIEGO W ZAKOPANEM - ZRM Platinum
Poland ZOZ W BOLESŁAWCU ZRM Diamond Diamond
Colombia TRASLADOS SECUNDARIOS SUBRED NORTE Diamond Diamond Diamond Diamond
Italy U.O.C. CENTRALE OPERATIVA SUEM 118 - ULSS2 MARCA TREVIGIANA Diamond Diamond Diamond
Italy CENTRALE OPERATIVA 118 SUEM MESTRE VENEZIA Diamond Diamond Diamond Diamond
Spain URGENCIAS SANITARIAS 061 GALICIA Diamond Diamond
Poland WOJEWÓDZKA STACJA POGOTOWIA RATUNKOWEGO W OLSZTYNIE Gold Gold
Poland WOJEWÓDZKA STACJA POGOTOWIA RATUNKOWEGO W PRZEMYŚLU Diamond
Poland WOJEWÓDZKA STACJA POGOTOWIA RATUNKOWEGO W RZESZOWIE Diamond Diamond Diamond
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - KOŠICE MĚSTO Platinum Platinum
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - KOŠICE OKOLIE Platinum Platinum
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - REGIÓN POPRAD A MARTIN Platinum Platinum
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - REGIÓN PREŠOV A VRANOV Diamond Diamond
Slovakia ZÁCHRANNÁ SLUŽBA KOŠICE - REGIÓN TREBIŠOV A MICHALOVCE Diamond Diamond
Slovakia ZAMED Diamond Diamond Diamond Diamond Diamond Diamond Diamond
Iran ZANJAN EMS Platinum
Croatia ZAVOD ZA HITNU MEDICINU PRIMORSKO-GORANSKE ŽUPANIJE Diamond
Poland ZESPOŁY RATOWNICTWA MEDYCZNEGO W WEJHEROWIE Diamond
Poland ZOZ SUCHA BESKIDZKA - ZRM Diamond Gold
Czech Republic ZDRAVOTNICKÁ ZÁCHRANNÁ SLUŽBA JIHOMORAVSKÉHO KRAJE Diamond Diamond Diamond
Czech Republic ZDRAVOTNICKÁ ZÁCHRANNÁ SLUŽBA JIHOČESKÉHO KRAJE Diamond Platinum Diamond Diamond
Czech Republic ZDRAVOTNICKÁ ZÁCHRANNÁ SLUŽBA KARLOVARSKÉHO KRAJE Diamond Diamond Diamond Diamond Diamond
Czech Republic ZZS KRAJE VYSOČINA, P.O. Diamond Diamond Platinum Platinum
Czech Republic ZDRAVOTNICKÁ ZÁCHRANNÁ SLUŽBA KRÁLOVÉHRADECKÉHO KRAJE Platinum Platinum Diamond Platinum
Czech Republic ZDRAVOTNICKÁ ZÁCHRANNÁ SLUŽBA MORAVSKOSLEZSKÉHO KRAJE Diamond Diamond
Czech Republic ZDRAVOTNICKÁ ZÁCHRANNÁ SLUŽBA OLOMOUCKÉHO KRAJE Diamond Gold
Czech Republic ZDRAVOTNICKÁ ZÁCHRANNÁ SLUŽBA PARDUBICKÉHO KRAJE Diamond
Czech Republic ZDRAVOTNICKÁ ZÁCHRANNÁ SLUŽBA PLZEŇSKÉHO KRAJE Platinum Diamond Diamond
Czech Republic ZZS ÚSTECKÉHO KRAJE Diamond
Czech Republic ZDRAVOTNICKÁ ZÁCHRANNÁ SLUŽBA ZLÍNSKÉHO KRAJE Diamond Diamond Diamond
Ukraine КНП "ОКЦЕМД ТА МК ІВАНО-ФРАНКІВСЬКОЇ ОБЛАСНОЇ РАДИ". М. ІВАНО-ФРАНКІВСЬК ВУЛ. СОФІЇВКА Diamond Gold
Ukraine СOMMUNAL NONCOMMERCIAL ENTERPRISE OF KHARKIV REGIONAL COUNCIL "EMERGENCY MEDICAL CARE AND DISASTER MEDICINE CENTER" Diamond Diamond Diamond
Ukraine КОМУНАЛЬНЕ НЕКОМЕРЦІЙНЕ ПІДПРИЄМСТВО ЛЬВІВСЬКОЇ ОБЛАСНОЇ РАДИ ЛЬВІВСЬКИЙ ОБЛАСНИЙ ЦЕНТР ЕКСТРЕНОЇ МЕДИЧНОЇ ДОПОМОГИ ТА МЕДИЦИНИ КАТАСТРОФ Diamond
Ukraine KHMELNYTSKYI REGIONAL CENTER FOR EMERGENCY MEDICAL CARE AND DISASTER MEDICINE Diamond Diamond Diamond Diamond

Awards and participation criteria

 

The awards criteria are based on international guidelines and the experience of our international EMS Steering Committee. To participate in the awards programme, EMS services must:

  • Have a formal stroke protocol in place
  • Offer an established annual stroke educational/refresher program
  • Make use of specific stroke scales in the management of their stroke patients
  • Collect data for at least 30 stroke patients managed by their service during the relevant quarter
     

The level of award allocated to an EMS service is based on their performance versus the following criteria:

 Gold
Status
Platinum
Status
Diamond
Status
Award level criteriaRegistration
criteria met
Registration
criteria met
Registration
criteria met
Median time on scene (Minutes)31-35 min25-30 min<25 min
Percentage of cases where the hospital was prenotified85%90%95%
Percentage of patients delivered to stroke-ready hospitals85%90%95%
Percentage of patients where medications details were reported85%90%95%
Percentage of patients where time last known normal was reported85%90%95%

How to participate in the EMS Angels Awards

1. Check that your service meets the participation criteria. Note that the minimum requirement for participating in the awards is at least 30 consecutive patients.

2. Register your EMS organization and branch in RES-Q.
RES-Q is one of the world’s largest quality registries for stroke and as a partner of our awards programmes provides a third-party platform for evaluating performance and assigning awards status. RES-Q officially serves as an evaluation portal for EMS Angels Awards from Q2 2024.

User Guide to RES-Q (only available in English)

3. Collect raw data from the relevant quarter for the metrics corresponding to the EMS Angels Awards criteria. The data can be collected in or copied into the awards spreadsheet ,provided by the Angels Initiative, or in your own system or spreadsheet provided the columns appear in the sequence specified by RES-Q. 

4. Log in to RES-Q with your credentials. Under the data collection tab, simply copy (control C) and paste (control V) the list of stroke-ready hospitals in your territory. We recommend that you align with your Angels consultant to identify stroke-ready hospitals or consult your local stroke society. Do ensure that the hospital names in the stroke-ready hospitals list are exactly the same as those uploaded for the case-by-case data. Next, copy and paste the raw case-by-case data from your system or the spreadsheet into the RES-Q form.

User Guide to RES-Q (only available in English)

5. Once you click “Calculate” RES-Q will automatically calculate a preliminary evaluation of your performance against the awards criteria, which will be visible on your dashboard along with visualisations to help identify areas for improvement

6. When you click “Submit for Award evaluation”, your data will be considered for an EMS Angels Award. The EMS country coordinator will then review the data and approve (or if necessary, adjust) within the  defined timeline. 

7. Awards are calculated quarterly. The deadlines for data submission, approval and announcement of the awards are available to view on the RES-Q website: 

Go to RES-Q

8. Winners are notified via email and will receive their EMS Angels Awards certificates at local ceremonies wherever possible.

9. Winners receive PR materials that enable them to publicize their achievement and receive recognition from their communities.

 

Download resources

Have you won an award? Download a suite of materials to promote your hospital in social media and PR activities.

EMS Gold

EMS Gold Award Press Pack

Download
EMS Platinum

EMS Platinum Award Press Pack

Download
EMS Diamond

EMS Diamond Award Press Pack

Download

Community stories

Thought-provoking perspectives and inspiring stroke care stories from around the world.


South Africa

Community Spirit

“If your patient is also your neighbour, your uncle, or the local hero, you simply cannot be anything other than the best.” This is the attitude that has put IPSS Medical Rescue on the north coast of KwaZulu-Natal on course for an EMS Angels diamond award.
South Africa

Moments Away | The Hatzolah Story

It’s official. A community and faith based medical rescue service with a small footprint and mostly staffed with volunteers has just won South Africa’s first EMS Angels Diamond Award.
Hungary

Seven Diamonds For Hungary

The stories of two rescue volunteers, 100 years apart, provide clues to the beginning and the future of prehospital care in Hungary, whose national ambulance service has swept the board in the 2023 EMS Angels Awards.
Poland

PRENOTIFICATION | A Solution That Sticks

When the EMS service in Poland’s Podkarpackie province needed to reset their approach to stroke, Angels consultant Katarzyna Putyło stayed true to her belief in small things that make a big difference.

Honours wall

The Angels Initiative is proud to honour the winners of the ESO and WSO Angels Awards, the EMS Angels Awards and the Spirit of Excellence Awards.